Problem
Users receive a "mailbox does not exist" error message when trying to send email to a newly created mailbox.
Solution
The issue is timing-related and resolves automatically. It can take up to 30 minutes for our MX servers to accept new email for your new mailbox.
Key Points
- Mailbox passwords, webmail access, and mail client configuration work immediately upon creation
- MX server configuration updates require up to 30 minutes before accepting incoming mail
- Bounceback errors received within 30 minutes of mailbox setup are expected and will self-resolve
- No user action is required — simply wait for the MX configuration to propagate